Thank you for considering East Texas Psychiatry and Counseling for your mental health care needs. Whether you are a new visitor or an established patient, we appreciate the opportunity to support you on your journey toward wellness.
Below you'll find important information about our:
- • Fees and payment options
- • Appointment cancellations and rescheduling
- • Medication refill policies
We encourage you to review this information, and if you have any questions, please don't hesitate to reach out. Your comfort, clarity, and confidence in your care are our priorities.
Fees, Payment Options, and Insurance
We accept cash pay, credit/debit cards, and select insurance plans.
To assist patients with insurance coverage we do not accept, we provide patient statements upon request containing the necessary information required by insurance companies so the patient may file on their own.
Patients who are cash pay, initial appointments must be paid in full at the time of scheduling. Payment for all follow-up appointments will be collected at the time of the visit.
No Show/Late Cancellation Policy
We are committed to providing high-quality patient care and strive to meet the needs of all individuals by ensuring quick access to appointments. Our goal is to prioritize patients' needs effectively and efficiently.
To cancel or reschedule an appointment, please provide at least 48 business hours' notice.
All missed appointments will be charged in full based on appointment type. Thank you for your understanding.
We recognize that emergencies can happen unexpectedly, and we are willing to work with you should such a situation occur.
If a patient fails to attend two consecutive appointments without prior notification, it will be assumed that the patient-provider relationship has been terminated. Consequently, the patient must re-establish this relationship to receive further treatment.
Medication Refill Policy
Medication refills will be addressed during your scheduled appointment. Automated refill requests from pharmacies, as well as requests for early refills, will be denied. For any specific inquiries regarding your medication, we encourage you to reach out to our office directly. Again, we recognize that emergencies can happen unexpectedly, and we are willing to work with you should such a situation occur.
Please note that we require 72 business hours to process all refill requests. If you have a specific medication concern, please contact the office.
Take the first step towards lasting wellness, with East Texas Psychiatry and Counseling
Book an Appointment
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Questions before getting started?
Our team is here to help answer any questions you may have about our policies, fees, or services.
Call (430-288-5800)